Welcome to the USU CNR Helpdesk.

This utility is used for submission, tracking, assignment, communication, and prioritization of requests.

If you have not yet done so, please Register your email address with the helpdesk.

REGISTER
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NEW REQUEST
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TRACK REQUEST
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ARTICLES

 

 

 

 

 

 

 

 

 

 

Please log in to your help desk account below, or create an account.
 
   
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Password
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If you have forgotten your support password, please click below:

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You may submit requests through the following methods:
Browse Web Interface
 Submit / Review / Update Requests through the Web
  Email windows@cnr.usu.edu
 Windows requests, replacing http://www.cnr.usu.edu/helpdesk/
  Email erdas-help@cnr.usu.edu

 ERDAS Requests
  Email esri-help@cnr.usu.edu

 ESRI Requests
  Email unix-outage@cnr.usu.edu
High Priority Down Unix Systems,
if a unix system or process was working previously and is no longer operational
  Email unix-howto@cnr.usu.edu
 Low Priority Unix How-to questions,
please consult with fellow students or your primary instructor first for fastest response.
  Email unix-help@cnr.usu.edu
 General Help with Unix Issues,
all other requests for Unix system enhancements, installs, or problems


Please feel free to TEST the help desk application by including the words 'TEST--DELETE' in the subject of your request.

You may choose to set a priority for your request in a Netscape mail Compose window from the "Options -> Priority" Menu

Notify John Weeks if you wish to manage your departments requests through the help desk.

 Details:
 Please provide  sufficient details  to speed your  request along.
 Errors
 Report the specific error messages you received, they may be available within log files.
As well as the specific commands, files, and directory locations required to consistantly reproduce the failure.   You may be able to use a 'Copy and Paste', 'Print Screen' function or '/usr/local/bin/xv' on unix systems to capture the specific error condition.
New Installs
 Please provide all relevant contact and product purchasing information.
Be prepared to purchase items for which we have not yet purchased a site license.
Contact Information
 Ensure we have sufficient contact information to respond to your request and that you can be contacted by the methods provided in your help desk registration or email message.
High Priority / Urgent Requests
 Be sure to sufficiently explain the urgency of high priority requests such that they can prioritized appropriately with other requests.

 Instructions:
   Register
 Create your own login associated with your email address.
   New Request
 Submit a request for assistance.
   Track Request
 View previously submitted requests.
   Articles
   (Expect Slow Growth Initially)
 Knowledge Base of how completed  issues were resolved,
Will be populated overtime as requests are submitted.